Supervisor Core Training for Non-Social Work Supervisors

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Description

This course is the required supervisor core training for those supervisors who do not supervise social service specialist staff (i.e., federal funding including SSI, clerical). The course covers the administrative, educational and supportive roles of supervisors. The course will occur over a two-month period. The first month will be scheduled for three days; the second month for two days.

Length (hours)

Prerequisite

None

Audience

Supervisors

Audience Description

Supervisors who do not supervisor social service specialists.

Dates and Locations


There are no trainings scheduled for this course.

Registration Instructions

Please register directly in the LMS:

https://lms.dshs.wa.gov/?CourseId=22507257523

Course code: 110321

Tribal Members, CWTAP Students, and new CA hires who don't have LMS access: Please register using this form http://alliancecatalog.org/course-registration-cwtap-students-tribal-workers-and-new-workers-without-lms-access

Competencies

The following competencies are met in this training:

SUP101-01	Ability to navigate the transition from worker to supervisor including different expectations, responsibilities and role relationships with staff
SUP101-02	Ability to recognize the four aspects of supervision: administrative, educational, clinical and supportive
SUP101-03	Ability to understand differences between leadership and management
SUP101-04	Ability to recognize the impact of parallel process between the supervisor and caseworker on the relationship between the caseworker and the client
SUP101-07	Ability to understand the role of the supervisor as an advocate for and intermediary between front-line staff and administration.
SUP102-02	Ability to recognize when their own level of stress is interfering with work and seeks help when necessary.
SUP102-03	Ability to support unit members with time management and recognize when staff are overwhelmed and require intervention
SUP103-04	Knows the supervisor/ managers role in treating others with respect, fairly and ethically
SUP104-01	Ability to support the implementation of practices unique to ICWA
SUP104-02	Ability to understand the government to government relationship and the Tribal State Agreement including 7.01 IPAC, IPAC Sub-Committee, local tribal agreements, and consolidated contracts
SUP104-03	Ability to assist staff in understanding the history and location of Washingtons tribes
SUP104-04	Ability to assist staff in knowing the importance of documentation requirements for all Native Children
SUP105-01	Understands the supervisors role in modeling and promoting collaboration to achieve agency, unit, and individual outcomes
SUP105-03	Ability to create a supportive and enabling team environment that promotes effective and efficient completion of mission critical-case work activities
SUP105-06	Ability to work collaboratively within the agency and in the community to meet agency mission, goals, and objectives to ensure that children and families receive coordinated services/resources
SUP109-01	Ability to use legal guidelines, agency protocols, and practice standards to manage personnel activities at the unit level
SUP109-02	Ability to identify basic provisions of the agencys union contracts and the benefits and challenges of working with unions and bargaining units representing agency staff
SUP109-03	Ability to understand the supervisors responsibilities to maintain personnel files for all staff and what information must be documented
SUP109-04	Ability to develop and communicate clear, measurable, mission-critical performance expectations for unit staff
SUP109-07	Ability to fairly and accurately assess staff performance, provide constructive feedback to staff about their performance, and use evaluation data to help staff improve performance
SUP110-01	Ability to understand the purpose and functions of educational supervision and its importance in promoting organizational effectiveness
SUP110-03	Ability to recognize and responded to learning opportunities and teachable moments in daily activities and supervisory meetings
SUP110-04	Ability to understand difference between teaching, coaching, and feedback strategies to promote performance improvement
SUP110-06	Knows the purpose, preferred uses, benefits, and limitations of educational supervision strategies including constructive feedback, coaching, on-the-job
SUP113-01	Ability to understand the financial, legal, and social challenges faced by immigrant and refugee families living in the United States including the use of interpreters, contacting consulates and interactions with foreign agencies
SUP113-02	Ability to initiate discussion with unit team and with individual staff about issues related to culture and diversity including differences in power and privilege that impact staff and client interactions
SUP113-03	Ability to identify when a lack of cultural competence is affecting a workers direct practice and can model culturally relevant practice
SUP113-04	Ability to understand how ethnocentric perspectives can impact management strategies and effective supervision
SUP114-01	Ability to describe different modes of conflict management and appropriate uses of each, including your own models of addressing conflict
SUP114-02	Ability to explain skills that enhance the likelihood of successful resolution of conflict
SUP114-03	Ability to identify and facilitate successful resolution of conflict among agency departments, staff members, clients, and service providers
SUP115-01	Ability to understand the defining characteristics of a high-profile or crisis situation involving the agency, client families, foster caregivers, and/or community members
SUP115-02	Understands characteristics of high profile or crisis situations and understands agencys response to child fatalities and near fatalities
SUP116-01	Understands how to use FamLink and FamLink reports to inform CQI and QA activities.
SUP116-02	Ability to plan, organize, and monitor casework activities to ensure consistency with federal and state law and agency policies, procedures, and goals.